FAQ

WHAT HAPPENS ONCE I'VE PLACED MY ORDER?

You will receive your initial confirmation email to verify that your order has been received by the Altitude Supplements Online Store. Once the order has been processed and dispatched on the first available business day (Monday-Friday), you will receive an email with your tracking details.

Please note: A ‘Complete’ status relates to everything we do on our end. Meaning we have picked, packed and shipped your order and it is now with Australia Post or the selected Courier.

Please ensure you check your Junk Mail or Spam Folder if you have not received your tracking email.

If you have received the wrong product/s or your order is damaged, please email altitudeperth.info@altitudesupps.com.au

with the following details included:

  • Your full name
  • Number
  • Invoice number that was on your confirmation email
  • Attach any relevant photos and receipt included in your parcel

Upon receiving your email, our Customer Service Team will assist and contact you as soon as possible to rectify the issue.

 

What Is The Returns Policy?

Please send us an email to altitudeperth.info@altitudesupps.com.au for more information on our returns policy and procedure. 

Are the website prices the same as in store?

All online offers and prices are valid for online purchases only and may be different from those in our retail stores.

Let's chat.